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Our Return Policy
If you are not satisfied with your purchase you may return your item for free within 14 days.
You will be refunded for the amount paid for the product, excluding any shipping costs.
Please note that for sealed products, the seal must not be broken for it to be eligible for return.
If you require a return label please let us know by emailing info@luwabeauty.co.uk
Privacy Policy
This privacy statement contains information about how your personal data is processed and for what purposes we process your personal information. It explains your rights, i.e how the law protects you, what we do to ensure your personal data are safe and how long they are stored.
Personal data
Personal data are data that provide information about you that directly or indirectly identify you.
How your personal data is processed
This is how your personal data is collected, recorded, organized, stored, adapted or altered, retrieved, used, disclosed by forwarding, disseminated or otherwise made available, combined, blocked, erased or destroyed.
Purposes
We process your personal data for the following purposes: so that we can contact you, for the ordering process, to draw up quotations and agreements, so that we can contact you, so that we can inform you of changes to our services or products, so that we can deliver our products or services, to send newsletters if you gave permission, for general or targeted offers, for your account on our website and to post reviews. We only process personal data that are necessary for these purposes.
We also process your personal information to fulfill legal obligations, improve our services, to investigate complaints and to prevent fraud. We never sell your personal information to third parties. We don’t draw up profiles of you and we don’t take automated decisions that can have significant consequences for you. In order to take care of your personal data, we conclude a processing agreement with companies if those companies process your data in our assignment.
Personal data that we process
In order to carry out the purposes, we process the following personal data:
– First and last name
– Gender
– Address
– Phone number
– E-mail address
– Age
– Date of birth
– Birthplace
– IP address
– Bank account number
– Race or ethnic origin
You also have rights
Wish to know which personal data we processed? Send an email to info@luwabeauty.co.uk with a request for access to your data. You will receive a response to the request within four weeks.
Are your personal data incorrect, incomplete, irrelevant for the purposes for which they are processed or otherwise in breach of the General Data Protection Regulation (GDPR) or other legislation? Then you have the right to correction of your personal data. Correction means correction, addition, deletion or blocking of your personal data.
You also have the right to object to the processing of your personal data, the right to have less data processed, the right to withdraw permission you have given and the right to data portability. Send your request to info@luwabeauty.co.uk. Or contact us by phone on WhatsApp 07309122243. You will receive a response to the request within four weeks. We would also like to point out the possibility of submitting a complaint to the Commission for the Protection of Privacy.
You can also view and modify personal data in your account on our website.
Safety
Personal data are personal and should remain personal. We find it just as important as you that your personal data do not go public or are processed unlawfully. We therefore apply all possible technical and organizational measures to safely handle your personal data.
To secure your personal data we use security software such as a virus scanner and firewall, passwords for electronic systems, a secure internet connection, backups, automatic removal of old data, confidentiality clauses and limited access to personal data.
Storage personal data
We do not store your personal data longer than is strictly necessary for carrying out the purposes. If there are legal requirements applicable to the storage, the personal data are no longer stored than required by law.